Our Promise To You: Hassle-Free 15-Day Returns

 

At Pequra, we are proud of the quality and craftsmanship of our premium handmade carpets and rugs. We want you to be completely satisfied with your purchase, and we understand that sometimes there may be a need to return an item. To ensure a seamless shopping experience, we've made our return process simple and stress-free.

 

1. 15-Day Return Window

 

We offer a generous 15-day return window. If for any reason you're not completely satisfied with your purchase, contact us within 15 days of receiving your item. Our team is committed to resolving any issues and ensuring your satisfaction.

 

2. Product Condition

 

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We encourage you to inspect your item upon receipt to ensure it meets your standards.

 

3. No Hassle Defect Verification

 

Returns due to manufacturing defects shouldn't be stressful. To streamline the process, we offer a video call option. If you believe your item has a manufacturing defect, contact us to schedule a call. Our team will review the defect on the call. If the defect is confirmed, Pequra will cover the return shipping costs.

 

4. Return Shipping Cost

 

In the spirit of fairness and trust, if the customer changes their mind about the purchase, they would be responsible for return shipping costs. This policy helps us maintain our commitment to high-quality products while still providing customers with the freedom to return their purchase if they change their mind.

 

5. Easy Refunds

 

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original payment method within a certain number of days.

 

6. Simple Exchanges

 

If you prefer to exchange your item for another, reach out to our customer service team. They will guide you through the process of exchanging your product.

 

Your Satisfaction Is Our Priority

 

Our aim is to make your shopping experience as enjoyable and worry-free as possible. If you have any questions about our return policy or require further assistance, please do not hesitate to contact us. At Pequra, we're not just selling carpets - we're creating warm, inviting spaces one exquisite rug at a time.

 

Remember, Pequra is more than a brand. It's a commitment to delivering quality, style, and unmatched service. Your peace of mind is our top priority.