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Return & Refund Policy — Pequra

Pequra offers a 15-day return window on all orders. Returns are accepted for unused items in original condition and packaging.
Manufacturing defects are verified via a video call. If confirmed, Pequra covers return shipping at no cost to you.
Approved refunds are credited back to your original payment method. For exchanges, contact our customer service team directly.

We want you to be completely satisfied with your purchase from Pequra. If you need to return an item, our process is straightforward — contact us within 15 days of receiving your order and our team will guide you through each step.

1. 15-Day Return Window

You have a 15-day return window from the date you receive your item. If you are not satisfied with your purchase for any reason, contact us within this period and our team will work to resolve your concern.

2. Product Condition for Returns

To be eligible for a return, your item must meet the following conditions:

  • Item must be unused
  • Item must be in the same condition as when you received it
  • Item must be in its original packaging

We recommend inspecting your item upon receipt to ensure it meets your expectations before use.

3. Manufacturing Defect Verification

If you believe your item has a manufacturing defect, we offer a video call verification process to make this as easy as possible. Follow these steps:

  • Contact us to report the defect and initiate the return.
  • Schedule a video call with our team at a time that suits you.
  • Our team reviews the defect with you on the call.
  • If the defect is confirmed, Pequra will cover all return shipping costs.

4. Return Shipping Costs

Who pays for return shipping depends on the reason for the return:

  • Manufacturing defect: Pequra covers the return shipping cost in full.
  • Change of mind: The customer is responsible for return shipping costs.

5. Refund Process

Once we receive and inspect your returned item, here is what happens:

  • You will be notified of the approval or rejection of your refund.
  • If approved, a credit will be applied to your original payment method.
  • Processing will be completed within a certain number of days of approval.

6. Product Exchanges

If you would like to exchange your item for a different product, reach out to our customer service team. They will guide you through the exchange process.

7. Contact Us

For any questions about our return or refund policy, please reach out to us directly. Contact Pequra

For our full range of handcrafted rugs, carpets, and home décor, Visit Pequra.