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Rug Warranty

 

 

RUG WARRANTY : 

  • Pequra provides warranty on almost all its rug products up to 365 Days against manufacturing defects except some fancy products. Construction/Weaving of the products varies the duration of the warranty as per below chart. 

 

Construction/Weave    Days Warranty
Hand-Woven, Hand Tufted, Shaggy, Handloom, Flat Weave        180 Days 
Hand Knotted       365 Days
Braided, Patchwork         45 Days 

   

In case of a defect found kindly notify us

  • via e-mail at info@pequra.com
  •  call +91-8750331122 along with 3 images of the damaged rug/carpet.
  • If the defect is found to be of the nature covered under warranty policy, we will provide you the best possible resolution.
  • Warranties are non-transferable.
  • Proof of original purchase is also required.
  • If Pequra replaces your rug under any of the limited warranties, the remaining portion of the warranty period will be based on your original purchase date.

 

DEFECTS OUTSIDE PRODUCT WARRANTY ENTITLEMENT 

  • Shedding, which can be reduced by vacuuming the rug at low power mode at least once a week
  • Occasional sprouting pulls or loss of single tufts of fiber
  • Color and texture changes due to the use of natural fibers and dyes or prolonged exposure to sunlight, humidity, heat, or certain atmospheric gases
  • Rolling marks can disappear with routine vacuuming
  • Matting and crushing in rugs, which can be minimized by proper maintenance of the rug
  • Rugs recently removed from a bag may have odor which can dissipate by placing the rug (back side up) in direct sunlight for 24 hours
  • Breakage of Joints or removal of pasting in Braided and Patch Rugs. 
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